Jean Coutu - Vanier
Located in the heart of Vanier, Jean Coutu stands out as a premier destination for all pharmacy needs. Specializing in a wide range of pharmaceutical services, this trusted pharmacy has established a reputation for delivering quality care and expert advice. With a commitment to the health and well-being of the community, Jean Coutu offers personalized services that go beyond just medication dispensing, making it a vital resource for residents of Vanier.
- Address: 262 Montréal Rd, Vanier, ON K1L 1A1, Canada
- Phone: +1 613-749-5957
- Features: Pharmacy
- Website: Website
- Rating: 3.7 / 5
- Number of Reviews: 257
Features of Jean Coutu
Jean Coutu is a prominent pharmacy located at 262 Montréal Rd, Vanier, Ontario, Canada. Known for its extensive range of pharmaceutical services and products, this establishment has become a staple in the local community. With a strong commitment to customer service, Jean Coutu strives to meet the diverse needs of its clientele, ensuring that individuals receive the care and attention they deserve.
One of the notable aspects of Jean Coutu is its team of experienced professionals who are dedicated to providing personalized care. The pharmacy prides itself on employing knowledgeable staff who are well-versed in various medications and health-related issues. Patients can trust that they are in good hands, whether they are seeking advice on prescription medications or over-the-counter products.
With a client satisfaction rating of 3.7 out of 5, Jean Coutu has successfully attracted a diverse customer base. This rating reflects the pharmacy's efforts in providing quality products and services. Many customers appreciate the range of products available, which includes not only prescription medications but also health and wellness items, beauty products, and everyday essentials.
In addition to traditional pharmacy services, Jean Coutu offers various health programs that cater to the specific needs of the community. These programs may include immunizations, medication management, and chronic disease screening, allowing customers to take a proactive approach to their health. The pharmacy’s role extends beyond merely filling prescriptions; it acts as a health resource within the Vanier area.
Accessibility is another key feature of Jean Coutu. The pharmacy's location on Montréal Rd makes it conveniently reachable for residents and visitors alike. By providing easy access to necessary health resources, Jean Coutu plays an integral role in enhancing the overall well-being of the community.
Overall, Jean Coutu represents a reliable option for those seeking comprehensive pharmaceutical services in Vanier, Ontario. The emphasis on customer service, combined with a wide variety of products and specialized health programs, positions Jean Coutu as a leader in the pharmacy sector. As a trusted health partner, the pharmacy continues to evolve with the needs of its customers, maintaining its mission to deliver quality care and service.
Reviews for Jean Coutu
Jean Coutu has received a mix of feedback regarding its pharmacy services, which is evident from the multitude of reviews. While some customers appreciate the helpful staff, others have expressed significant dissatisfaction with the customer service provided.
Several reviews highlight a consistent pattern of unprofessional behavior among the pharmacy staff. Common complaints include:
- Long wait times on the phone, with customers frequently being put on hold or having their calls disconnected.
- Staff members being described as rude and unhelpful during interactions, both over the phone and in person.
- Instances of mismanagement of prescriptions, including lost faxes and incorrect information being provided.
- A general feeling among customers that their concerns are not taken seriously or addressed appropriately.
However, there are also positive remarks regarding some staff members who offer exceptional support and kindness, indicating that experiences can vary significantly depending on the specific person assisting the customer. Overall, the pharmacy's customer service seems to require improvement to enhance the overall satisfaction of its clientele.
Customer Reviews
Grecia Palencia
Rating: 1/5
Everything else is ok But the Pharmacy is and has the most terrible unprofessional customer service I've come across. Specifically, being mainly needed section by customers. 1.) You can call so many times and they never answer calls 2.) they only put you on hold for ever 3.) they will pick up and then hang up on you right there without even helping you out 4.) or put you on hold again 5.) also you can call so many times and same things will keep on happening. They need to get new people hired here. New pharmacists and helpers. Its not even a very common, known, or even used store therefore I do not think they are so busy to put customers through all that. Terrible, bad unprofessional pharmacy service.
Judy Goldsmith
Rating: 4/5
I have been dealing with the Vanier Jean Coutu Pharmacy, on behalf of a family member, for about three years now. I have to say initially I was not impressed with the customer service but that was just one person. Every interaction with other pharmacy staff and pharmacists has been great. They have always been helpful and kind. I do not live nearby and I deal with them almost entirely by phone. Occasionally I am put on hold but that's not an issue and it's never for very long, I'm not their only customer. If I lived in the neighborhood this would be my pharmacy.
Alethea Noah
Rating: 1/5
After 12 years as a loyal customer, I will no longer be returning to Jean Coutu due to the consistently rude and unprofessional behavior of the pharmacy staff. Trying to fill a prescription for a sick person should not be this difficult, yet it took two days just to get antibiotics. When I called for assistance, the staff member on the phone was extremely rude to both me and my mother who had been trying to resolve this for TWO days. When I asked for her name to report the issue, she refused and hung up—not once, not twice, but three times. This kind of service is completely unacceptable.
Vicki Martineau
Rating: 1/5
From my experience, there is one person there who consistently provides exceptional support, but as for the rest of the staff, they are consistently rude. One example: I ried to have a prescription renewed for maybe a week's ime - they were sending a fax to the wrong practitioner - I asked where they were sending it, and then asked them to correct it, after they said in an annoying tone "like I told you... Your Dr is not responding". This happened twice. When they started receiving faxes from the right practitioner, only one person finally offered to look in the pile of faxes and found 2 of them from my Dr. I feel anxiety with just the thought of interacting with the pharmacy staff. My daughter ran out of Rx, and they made it seem like they were doing me a favour to give a few days emerg dispense, after I insisted that she needed it (when it was their error in the end). I chose to transfer our client file to that location after moving in the area, thinking that it would make things easier to transfer from another JC, but I am now considering going somewhere else. Maybe it's my one isolated incident, or maybe dealing with the same person over the phone, then in person.
S. Seguin
Rating: 1/5
The post office times do not reflect the times posted online.
The pharmacy is one i seem to always have issues with. Even with 5 staff it's a struggle to to speak with someone.
Staff on the floor will straight up ignore you or walk away from you.
K
Rating: 3/5
Staff not really talkative, decent shelf variety and okay prices. Store atmosphere is a little musty but it's not the worst. Overall average but you can get what you need ♀️
Clara Pelletier-Parent
Rating: 1/5
I've always been to various Jean Coutu for my prescriptions and other needs, but this oeb, god damn it's terrible!
They always loose my faxed prescriptions, can't find anything I called to prepared earlier, everytime I call they put me on hold and forget me there until the line close and need to call again. Not normal in my opinion that I need to call at least 4 times during a single day to have a prescription prepared.
Joannie B
Rating: 1/5
They often make mistakes in your prescriptions then blame you for it. My doctor refuses to fax prescriptions there because she said she gets issues with all her patients who use this pharmacy.
A month or two ago, I went to get my prescription after 4 PM once and asked how long it would take. Was told 30 mins. I waited 30 mins and asked what was happening and they had not even started working on it because the pharmacist was working on preparing other prescriptions for pick up. When I asked them when it would be ready they literally told me "we don't know". Incredibly rude to make someone wait and not give an answer. I left because they couldn't give me a definite answer as to how long it would take and they had an attitude.
Also when you call they are rude and will hang up with a "ok". No goodbye, no nothing.
I use this pharmacy because it's close to my place but I would avoid if you have a car.
One of the nicest employees though is the ginger woman. She has been nothing but nice.
More Interesting Images
If you want to know more articles similar to Jean Coutu - Vanier, you can visit the category Business.
Leave a Reply